Dear valued customers, our return and exchange policies unlike your
imagination so much trouble!
Exchange will be accepted within 15
days of the invoice date. All merchandise for exchanging have to meet these conditions:
Make sure plastic sleeves on all glasses;
No tags are cut off;
The exchange items have to be full dozens;
Either put the invoice copy or invoice inside of the package (but
all the invoices should have the invoice number on it). This
is considered a courtesy for our valued customers.
Please allow us to process the exchange in 1-2 weeks.
Unfortunately, we do not refund any
shipping fee. Customer will be responsible for all shipping costs for exchanges
or returns. Thank you for you understanding that the policy is made for we are
the wholesale business.
If the products are manufacturing
defects, please report to our office within 5 business days of delivery.
Otherwise the exchange could not be processed.
Return items will be accepted within
15 to 30 days of the invoice date. Once we receive the merchandise, we will do
the refund as soon as possible. However, all returned merchandise has to be the
same condition as we shipped. And we really sorry to inform you that A 20%
RESTOCKING FEE will be charged to all returned merchandise without the
invoice. A credit card refund could take us 1 to 4 weeks to issue it
depending on your financial institution. Again, we do not refund any shipping
Please note: You could have two options to get your
refunds, either you can choose a credit card refund OR you can do the
issue of store credit.
If you have any questions, please feel free to
contact our office! You are always welcome!
Thank you for reading all this,
and we wish you happy everyday!